The Great Resignation: How Leaders Can Respond

The headlines just keep coming about a phenomenon that’s being called “the Great Resignation.” A record number of Americans have been quitting their jobs. In August alone, the number was 4.3 million. With this trend showing no signs of reversing anytime soon, what can you do as a leader to retain employees in your organization?

Photo by Christina Morillo from Pexels

Why Are So Many People Quitting?

First, it’s important to understand what’s driving this wave of resignations. The reasons vary across different fields. But there are a few common themes among professionals:

• Necessity. Childcare has long been expensive and, in some regions, scarce. But now the field is experiencing its own labor shortage, which makes it even harder for families to find workable options. As a result, some moms are forced out of the job market.

• Burnout. According to the Women in the Workplace 2021 report from McKinsey & Company and Lean In, 42% of women often or almost always feel burned out. 

• Flexibility. Many of us got used to working from home and having more autonomy to control our own schedules during the pandemic. Now some professionals would rather quit than return to the office full time.

• Changing values. The pandemic has made us take a new look at what’s really important to us. That’s led some people to shift their focus away from work and seek new careers that offer them more balance and meaning.

How to Improve Retention

So what should leaders do to retain employees amid these rapid changes in the work environment?

• Adapt and evolve. We aren’t going “back to normal.” The pandemic-driven changes in how we work are here to stay. To retain employees (and recruit new ones), organizations must embrace this new reality and update their policies on things like flexible schedules and working from home. 

• Focus on results. As a leader, as much as you have autonomy to, emphasize outcomes instead of processes. In other words, evaluate your team members on what they accomplish vs. when or where they do their work.

• Prioritize well-being. This was one of the three key recommendations from the Women in the Workplace report. Promoting well-being goes beyond offering flexible schedules. It also involves understanding what else employees really need to honor both their professional and personal priorities, whether that’s a childcare stipend or quarterly mental health days.

• Collaborate, align and adjust. The solutions that will most improve retention are those that you develop with your employees to address both their needs and your organization’s. This isn’t a situation you can address once and then consider everything solved for good. Instead, check in with your team members regularly to see what’s changed for them and how their work arrangements need to change in response.

As you lead during these challenging times, products and services from Newberry Executive Solutions are a great way to support yourself and others. You can learn how to bring out the best in your team and stay centered yourself, even amid constant change.

Share Your Ideas

“One in three women says that they have considered downshifting their career or leaving the workforce this year, compared with one in four who said this a few months into the pandemic. Additionally, four in ten women have considered leaving their company or switching jobs—and high employee turnover in recent months suggests that many of them are following through. … The risk to women, and to the companies that depend on their contributions, remains very real.”

-Women in the Workplace 2021

How can companies hold on to their female employees? In an upcoming article, I’ll be sharing examples of strategies that work. And I’d love to hear from you about what’s happening at your organization. Drop by my LinkedIn page to share your ideas and join the discussion.

The First Step to Making Your Career Pandemic-Proof

As an executive coach who specializes in working with high-performing women, I've closely watched how the coronavirus pandemic is affecting women's careers. 

In both news reports and conversations with clients and other leaders, I'm hearing that professional women disproportionately handle the added domestic work (like managing kids' online learning) caused by the pandemic. As a result, some have decided to leave the workforce while others are approaching burnout as they try to juggle it all. Those who remain in the workforce face the added challenge of making their accomplishments more visible in a virtual environment.

Photo by Ketut Subiyanto from Pexels

As the pandemic continues, it poses a threat to the gains women have made in the workplace during recent years, especially in pay and promotions.

What can you do to protect your career amid these difficult circumstances? Let’s start by talking about how to manage things on the home front, to keep you showing up at your best personally and professionally. In my next article, I’ll share what strategic self-promotion can look like in today’s environment.

Managing It All

Even in normal times, women take on a greater share of responsibilities at home than their male partners do. Women spend more time on childcare and housework, and are more likely to interrupt their careers to care for a family member. The pandemic has only exacerbated that situation, especially with so many women working from home.

So how can women shift to a more sustainable way of working and living? It all starts with the strategic pauses that I recommended in a past article. During one of those essential pauses, answer these key questions:

• What does the full picture of your life look like right now? Getting a clearer picture will help you notice what is and isn’t working. How chained are you to your phone and computer, especially if you’re not commuting to an office anymore? How much do you work in the evenings or on weekends? How big is your role in your kids' schooling? How many added responsibilities, like grocery shopping or taking care of elderly parents, are you managing? How much time do you allocate to people and activities that energize you?  And, even more importantly, how is all of this affecting you — your sleep, diet, exercise, stress level, and how you’re showing up with colleagues and loved ones? 

• What do you want life to look like? Be really specific. What do you really want for yourself? For example, you may want to carve out 30 minutes to an hour of time just for you each day to recharge or unwind. Or to have quality time with your family from 6-8 every weeknight without any work distractions. Or to get help with the most time-consuming tasks that eat into your personal time. Or to reduce the high volume of email, instant messages and texts from your team so that you have time to focus on priorities.

• What needs to change? Once you’ve defined the picture of what you want, it should lead to conversations about how to make it happen. At work, it could mean helping others understand how your schedule works, arming your team with the strategic questions they should ask themselves before they fire off a request to you or delegating in ways that develop your team. Or it could be about resetting expectations about reasonable turnaround times on requests.

At home, identify some simple changes you can make. Sit down with your spouse or partner and other family members to manage and more equitably share the domestic workload. For example, ordering out a little more often could mean that both of you have some evenings where you don’t have to cook – and that you can reinvest the time in something else that matters to you. Online grocery shopping may make it easier to delegate grocery shopping to someone else in the family. Remember to add some fun in there for all of you together, like doing something active outside (to get more exercise and quality time). Get creative.

If some of the changes you’re contemplating bump up against your high standards for yourself, remember that time is a finite resource. Saying “yes” to doing something means saying “no” to doing something else. Over the course of a week, freeing up just 15-30 minutes each day could mean gaining a few hours for bigger priorities, so be intentional about your choices.

Small steps can lead to big results, so let’s get started. Take five minutes right now to clarify two or three things what you want for yourself and one action you will take this week to move in that direction. You can find more strategies like these in "Staying in the Driver's Seat," one of the booklets in my Leadership EDGE Series℠.

Are You Waiting for Things to Get 'Back to Normal'?

A lot of high performers have been pushing hard lately, figuring that they'll catch their breath when things get "back to normal."

If that sounds like you, I want you to pause for a moment and reconsider your approach. The seismic changes we are all experiencing continue to unfold. Since "no normal is the new normal," what does that mean for the way you work and live?

This Is a Year Like No Other

When we're so busy with day-to-day tasks, it's easy to forget everything that's changed in just the past 12 or so weeks.

Covid-19, which was declared a pandemic on March 11, may have you worried about your own health or the health of loved ones. You may have also experienced profound changes at work. The economic impact of the pandemic has spurred furloughs and layoffs. With those cuts, people who still have jobs face heavier workloads. Many of us also began working from home — while simultaneously caring for our kids all day as schools closed.

And then, in the midst of the pandemic, George Floyd's death set off protests, civil unrest and a national reckoning with racism. If you are a Black American, you may have felt more anxiety and depression. On the business front, many organizations are making changes to better support diversity. (And some have faced public allegations of racism.)

That's a lot! As people have been pointing out on social media, it's like we're experiencing the 1918 flu epidemic, the Great Depression of the 1930s and the Civil Rights Movement of the 1960s all at once.

Are You Stuck in Crisis Mode?

Understandably, a lot of us have been working in crisis mode — or "just trying to get through."

The problem with that approach is that it’s not sustainable with all that is going on. Some states (including Texas, where I live) have seen a surge in coronavirus cases. We're also seeing a new wave of layoffs. For those still employed, working from home remains widespread, and work-life balance is suffering. And while some districts plan to reopen schools this fall, it's far from certain how that will happen and the changes it will require. At the same time, the protests sparked by George Floyd's death continue, and new incidents (like the police shooting of Rayshard Brooks) further increase tensions.

The bottom line? "Normal" might be a long way off. You might be used to simply powering through short-term crises at work. But that isn't sustainable during this period of ongoing change. As an executive coach, I'm seeing a lot of fatigue among high performers who are relentlessly pushing themselves.

Strategies to Accept and Adapt

If you're feeling exhausted, here are some strategies to avoid burnout:

• Focus on the present. None of us can predict the changes and disruption that are ahead of us.

• Use your body to change your mind. Activities like physical exercise, dancing to music you love, singing, playing with your kids, or doing things that make you laugh can be very effective.

• Be kind to yourself. For example, if you always push for perfection in your work, ease the pressure. Your "good enough" may be more than good enough right now.

• We’ve all had moments of irritation and impatience. It’s totally understandable. Find constructive ways to release the negativity so that you don't unleash it on others. Start by pulling the thoughts and feelings out of your head (uncensored) and onto a piece of paper. You’ll be surprised at how well this works.

• Reflect about what you really need. What have you learned from the past few weeks about your own tendencies in this “new normal”? And what does that mean you should stop, start, or keep doing?

• Give yourself a break. Maybe you have to defer your dream summer vacation but can you find another way to recharge? A day trip or just taking a few days off, even if you just stay at home, might do the trick. If nothing else, deliberately add breaks into your back-to-back work schedule.

You can't control what happens next in this tumultuous year but you can make choices to improve your mindset and reenergize. This week, identify one thing you will do better navigate the new normal. My self-paced tools may help you navigate some of the challenges you are facing.