leading through change

AI Adoption Has a Manager Problem

According to Gartner, managers are experimenting with AI at nearly double the rate of their employees. In the same research, 86% of those managers report struggling to drive AI adoption across their teams.

Image by Gerd Altmann from Pixabay

The gap between what organizations deploy and what managers can actually implement with their teams isn’t new—and it isn’t a technology problem. Every major workplace shift of the past decade has run into the same bottleneck. Remote work. Digital transformation. Hybrid models. Restructuring. In each case, organizations invested heavily in the what—the tools, the platforms, the processes—and underinvested in the who: the managers expected to make it all work.

Gartner has recommendations for closing the manager AI gap, and based on our client work, I think they’re spot on. Here are the capabilities your leadership development programs should be building right now and what they look like in action.

Read the Room, Not Just the Roadmap

The best managers don’t apply a one-size-fits-all approach to change. They pay attention to the dynamics on their teams—who is energized, who is anxious, who is quietly resistant and why. That kind of awareness can come only from taking the time to know your people.

This matters more with AI adoption than with almost any previous change initiative. AI touches how people think about their own value and capabilities. Concerns about job security, cognitive decline and the erosion of meaningful work are real—and they show up differently on different teams. A manager who leads purely from the roadmap misses all of that.

Effective development programs should equip managers to tailor their communication and support based on what their people actually need. That means understanding how to have honest conversations about AI’s role, building psychological safety so team members can raise concerns and customizing development in ways that build capability without deepening anxiety or becoming just one more thing to do.

Lead Through the Emotional Side of Change

When people push back on a new tool or process, they’re usually telling you something important—about trust, about workload, about what they fear losing. Managers who treat resistance as an obstacle to manage will miss that signal entirely. Managers who treat it as data will learn something useful.

This is where emotional intelligence becomes indispensable. As I’ve written before, change fatigue is eroding the very leadership capabilities that matter most in uncertain times. When managers are stretched thin—managing their own learning curves on top of their teams’—their emotional reserves run low. That’s when they’re most likely to miss cues, rush past discomfort or default to command-and-control behaviors that undermine trust.

Building resilience and courage in managers is the foundation that makes everything else work. Managers who can stay grounded under pressure, acknowledge the weight of what their teams are carrying and create space for honest conversation are the ones who actually move adoption forward.

Equally important: Managers need to be able to help their teams anchor on purpose. When change feels relentless, people need a clear line of sight into why it matters. Managers who can connect AI adoption to meaningful work—rather than just rolling out the tool—are the ones who bring people along.

Connect the Dots for Leadership

Most managers understand the strategy behind the decisions being made above them. Most of their teams don’t. And the gap between those two realities is where change initiatives often stall.

Communicating value upward—and connecting the dots between organizational strategy and day-to-day work—is a skill that most managers were never explicitly taught. One of the most powerful shifts I've seen in my work with leaders is when they learn to make this connection visible. When a manager can explain not just what is changing, but why it matters, how it connects to the bigger picture and what it means for the people on their team, something changes. Engagement picks up. Resistance softens. Trust builds.

This is also true in the other direction. Managers who can clearly communicate what they’re observing on the ground—what’s working, what isn’t, what their teams need—become invaluable strategic partners to senior leadership.

The Opportunity: Redirecting Freed-Up Capacity

There’s one more piece of the Gartner data I’m paying special attention to. As AI begins to deliver on its efficiency promises, it will free up time and cognitive capacity that currently goes toward routine tasks. So what happens to that capacity?

Left unaddressed, freed-up time tends to get filled with more of the same—more meetings, more administrative work, more reactive noise. The opportunity—and the risk—is significant. If managers aren’t equipped to help their teams redirect that energy toward higher-value work, the productivity gains AI promises will get absorbed rather than realized.

This requires managers who can think strategically about priorities, help their people identify where they can create the most impact and create the conditions for meaningful work to actually happen. That’s not something AI can do for you. It’s exactly what strong managers do.

How We Develop the Managers AI Adoption Needs

Everything Gartner identifies as critical for driving AI adoption—emotional intelligence, change agility, strategic communication, the ability to build trust and influence—is exactly what our products and services were designed to develop.

Take our leadership development platform, New Lens®. It’s built for today's workplace: complex, fast-moving and full of competing demands. It delivers development in the flow of work, scales across entire organizations (not just high-potential cohorts) and builds the human capabilities no AI can replicate.

Our clients use New Lens to equip their managers with the skills to lead through transitions: reading organizational dynamics, communicating with clarity and empathy, building resilience in themselves and others, and connecting strategy to action in ways that actually land.

To learn more about how New Lens and our other solutions can prepare your managers for this moment, request a demo or reach out directly. We'd love to talk.


Don’t wait for performance to drop before taking action. Discover how the New Lens® platform helps organizations support managers with bite-sized, actionable learning—built for today’s fast-paced, high-stress environments.

What Is Change Fatigue and How Can You Address It?

Your leadership team just rolled out the third major initiative this quarter. Your managers are implementing AI tools while navigating return-to-office policies and budget constraints. You’re constantly hearing about change agility and staying competitive. But there’s also an important truth that no one is saying out loud: Your people are exhausted.

This is something all organizations need to be talking about. More than half of HR leaders say employees at their organization are suffering from change fatigue. In another survey, almost three-quarters of respondents said their organizations were maxed out on change, or close to it. 

It’s easy to see why. In just the past five years, we’ve been through a pandemic, seismic political and social changes, the rise of AI and the shift to hybrid work. This level of transformation is not something employees can just shake off and power through. And there’s no end in sight.

When companies contact us about our New Lens® learning platform, building capability in the midst of change fatigue is often one of their biggest concerns. With that in mind, let’s take a closer look at change fatigue and how you can help your employees weather it.

What Does Change Fatigue Look Like?

The Center for Creative Leadership sums it up well: Change fatigue is “a state of exhaustion that occurs when individuals or organizations experience continuous, rapid, or overwhelming changes.”

Change fatigue hits leaders and managers especially hard. After all, they’re not only managing change themselves; they’re also helping their employees through all the disruption. Managers often deliver challenging news about things like layoffs, budget cuts and reorganizations.  They also communicate with their teams about what comes next and what things will be like going forward—all while dealing with their own stress and anxiety.

Reduced drive, motivation and engagement are all signs of change fatigue. You may also notice that employees who used to be advocates of change are now resisting it. Don’t ignore these signals: Left unaddressed, change fatigue can lead to burnout and even physical illness.

Why Is Change Fatigue So Extreme Right Now?

We all have “surge capacity”—mental and physical systems we draw on to get through short-term stress. The problem, though, is that long-term changes keep piling up:

  • At larger companies, leaders manage an average of nine major change initiatives per year. And many of them are ready to throw in the towel: Almost 40% said they would consider walking away rather than lead through another big change.

  • New technologies are emerging at an unprecedented rate, making existing systems and strategies obsolete almost overnight. This constant cycle of innovation creates a perpetual sense of urgency for organizations to keep pace with the latest trends and advancements, leaving little time to reflect and recharge.

  • More than 70% of organizations are dealing with too many changes at once. This overload leads to confusion about where to focus on and makes it harder to implement those changes effectively.

We just don’t have the reserve capacity to carry us through years of ongoing, intense transformation. So there’s a good reason that we all feel like we’re running on empty—we are!

Equip Your People to Handle Change

Change isn’t going to stop. So how can you help your people “refill their tanks”?

  • Anchor on purpose. Korn Ferry identifies “anchoring on purpose” as one of the key principles for building change-ready organizations. Give every employee a clear line of sight into how their work contributes to meaningful goals. When employees understand the “why” behind change, they’re more likely to stay engaged. Learning and growth also contribute to a sense of purpose.

  • Build organizational resilience, not just individual resilience. When organizations actively work to build resilience—connecting individual work to organizational goals, fostering psychological safety, and providing coaching through transitions—they create cultures that can adapt without breaking.

  • Make development more accessible. Traditional approaches to leadership development have focused on a select few high performers. But technology now makes it possible to expand development opportunities so that more of your people can become effective change leaders.

  • Make learning part of every day. Continuous change requires continuous learning, not just one-time trainings. Your people need ways to learn in the flow of work with content that supports strategic outcomes.

  • Clearly communicate. Leaders have to be skilled and emotionally intelligent communicators to enroll others in change. A lack of communication about why a change is happening and what its effects will be leaves people feeling overwhelmed and disengaged.

  • Simplify and prioritize. When handling multiple changes, prioritize the most important changes first, connect the dots to show how different changes work together and pace changes so the organization isn’t trying to do everything at once

  • Build connection into development. Successful transformation requires people who are engaged, motivated and willing to go above and beyond. If your people are feeling checked out, building connections between employees can help. For example, mentoring, coaching and cohort learning can help people connect across levels and departments.

  • Provide genuine support. Amid constant change, employees can feel overwhelmed or unsure of how to perform their roles, which in turn can affect confidence and morale. To address these feelings, foster a culture that celebrates successes, encourages open communication and provides opportunities to take breaks and recharge to avoid burnout.

The Platform That Builds Change-Ready Leaders

As you think about your priorities for 2026, I encourage you to put transformation fatigue on the agenda as a strategic imperative.

New Lens is built for this era of nonstop change. It focuses on the Core Strategies that build essential leadership capabilities like emotional intelligence, resilience, and strong communication. It’s also designed to be scalable, so you can give more employees the tools to manage continuous transformation without burning out. To see New Lens in action, request a demo. And if you have other questions about developing change-ready leaders, just drop me a note.


Don’t wait for performance to drop before taking action. Discover how the New Lens® platform helps organizations support managers with bite-sized, actionable learning—built for today’s fast-paced, high-stress environments.

Emotional Intelligence Is More Essential Than Ever in Today's Workplace

Everywhere I turn, leaders are talking about how AI and rapid transformation are reshaping their organizations. The speed of change is staggering. Yet through all this disruption, one truth is clearer than ever: Emotional intelligence isn’t becoming less relevant—it’s becoming indispensable.

In my work with Fortune 500 leaders and through our New Lens® platform, I’ve seen firsthand how our content and design dramatically increase self-awareness and help leaders understand the impact of their actions on others. The platform offers strategies to navigate change and build resilience so leaders can consistently show up in an optimal way—exactly what's needed in today’s challenging environment.

Why Emotional Intelligence Matters More in 2025

Thirty years ago, Daniel Goleman introduced the framework of emotional intelligence (self-awareness, self-regulation, motivation, empathy and social skills). Those principles remain the foundation. What's changed is the context in which leaders must apply them.

Hybrid work makes reading body language a matter of interpreting someone’s engagement through a screen. Decision-making happens at unprecedented speed, with incomplete information. Teams are coping with relentless change, fatigue and uncertainty. Leaders can’t rely on old playbooks; they need the capacity to stay grounded themselves while supporting others through ambiguity.

The leaders who thrive today aren't the ones with all the answers. They’re the ones who use emotional intelligence to spark collaboration, integrate diverse perspectives and create psychological safety when everything else feels unstable.

The Hidden Cost of Leading Through Change

But here’s the challenge: Even the most capable leaders are stretched thin. Change fatigue wears down energy levels and erodes emotional intelligence. When you’re exhausted, you’re more likely to miss cues, snap in conversations or slip into command-and-control behaviors that undermine trust.

This is why being intentional about developing emotional intelligence matters. It’s the anchor that helps leaders show up with steadiness when the ground beneath them keeps shifting.

Help Your Team Build Emotional Intelligence

Building emotional intelligence across your organization doesn't require extensive resources or time away from critical work. You can create meaningful development through strategic approaches that fit into existing workflows:

  • Implement regular team check-ins that focus on workload and well-being.

  • Provide managers with tools for giving growth-focused feedback in real time.

  • Create structured reflection opportunities that help leaders understand their impact on team performance.

  • Invest in scalable solutions that make emotional intelligence development accessible to all levels.

Moving Forward with Confidence

If you're feeling stretched thin, you're not alone. But by investing in your emotional intelligence, even in small ways, you’ll navigate today's changes with more confidence and build the foundation for whatever comes next.

Ready to explore how New Lens® can help develop leaders at your organization? Learn more about our platform or contact us to start a conversation about your leadership development needs.


Don’t wait for performance to drop before taking action. Discover how the New Lens® platform helps organizations support managers with bite-sized, actionable learning—built for today’s fast-paced, high-stress environments.

How to Develop Leaders for the AI Age

Recently, MIT Sloan Management Review published one of the most important articles I’ve read on AI and leadership. In “Why AI Demands a New Breed of Leaders,” authors Faisal Hoque, Thomas H. Davenport and Erik Nelson propose that while most organizations think of AI implementation as a technical challenge, they also need leaders who can manage the “profound cultural and organizational changes” that AI brings.

They make a compelling case—one that should spark conversations for executives, HR and L&D professionals, and all of us who develop leaders. As creator of a learning platform and a longtime coach for Fortune 50 companies, I’ve identified some key priorities for organizations to keep in mind as they cultivate leaders who can bridge technical expertise and change management.

Raise Your ‘Unicorns’ In-House

The MIT article envisions a role that might be called the “chief innovation and transformation officer.” A “CITO” would combine technical knowledge with strategic vision and deep understanding of organizational psychology and culture.

That’s a rare combination of skills. But before you craft a job posting seeking a “unicorn,” I recommend a different strategy: Develop these capacities in-house. Start by identifying potential leaders who excel at big-picture thinking. Who is able to “connect the dots” between technology initiatives and broader organizational goals? They could become your most valuable asset in these times of transformational change, so it pays to invest in their learning and growth.

Break Down Silos

The most challenging part of AI transformation isn’t usually the technology itself. It’s creating an adaptable, resilient culture where innovation can flourish. More than nine out of 10 large-company data leaders feel this way, according to the MIT article.

AI is a big, complex challenge. No single leader, or single department, is going to have all the answers. In these situations, I’ve seen the power of bringing together cross-functional leadership teams who represent a variety of perspectives.

Consider building this approach into your leadership development programs. Cohorts of emerging leaders from different departments could come together both for learning and to talk about your organization’s AI goals. This kind of collaboration increases understanding and buy-in, and it helps head off resistance to change.

Big Results from Micro-learning

As we all know by now, the AI landscape changes fast. That means development for AI leaders has to be ongoing. Traditional once-a-year training programs won't cut it.

Amid rapid disruption and transformation, our clients are embracing “growth in the flow of work”: integrating learning directly into daily work processes rather than separate training events. They like the fact that their leaders can access relevant guidance anytime through micro-learning — “bite-size” lessons two to seven minutes long.

There’s a growing body of evidence about how this approach drives business results. Research from Josh Bersin, for example, shows that organizations that embed learning into everyday work are 37% more likely to be first to market with innovative products and services.

Lift Up Different Voices

I was fascinated to read in the MIT article that Zillow and Air Canada experienced significant failures in their AI implementations because leaders didn't think through strategic and organizational consequences.

This is another reason why it’s so important to break down silos, especially through leadership development programs. I believe it’s also a powerful motivation to make leadership training available to more employees. All too often, organizations that reserve leadership development for high potentials end up focusing on employees who fit the mold of their current leaders. That creates an echo chamber. Expanding access to leadership development brings more voices to the table—voices that can raise valuable concerns that others may overlook.

The Future of AI Leadership

Reimagining leadership for the age of AI doesn’t mean we’re throwing out the fundamentals: strategic thinking, relationship building, ongoing growth, weighing different viewpoints. It just means we’re using them in new contexts. Success moving forward won’t solely be a matter of which organization has the most advanced AI tools. It will also hinge on leaders who create cultures where tech capability and human wisdom work hand in hand.


Don’t wait for performance to drop before taking action. Discover how the New Lens® platform helps organizations support managers with bite-sized, actionable learning—built for today’s fast-paced, high-stress environments.

A Leader’s Guide to Navigating Constant Change

In my coaching conversations, I keep hearing one thing: “I just need a break from all this change.” And with good reason. AI is reshaping how we work. Teams are leaner than ever. The pace feels relentless. And, as a leader, you're expected to not only keep up with everything yourself but also help everyone else navigate it all.

Image by Gerd Altmann from Pixabay

If you’re feeling drained right now, you're not alone. From the countless transitions throughout my own career—from major pivots within companies to starting my own business right before a recession—I’ve learned something important: You can't lead others through uncertainty if you’re running on empty. So let's talk about two things that matter right now—taking care of yourself and supporting your team through these unprecedented times.

First: Secure Your Own Oxygen Mask

Before you think about anyone else, take some time to honestly assess how you’re showing up. Are you scheduling meetings back-to-back with no time for reflection? Are you so buried in the urgent that you can’t focus on what's truly strategic? Are you making decisions from a place of fatigue and frustration?

I know that some of you feel it’s selfish to focus on yourself when your team needs you, but it’s actually one of the most valuable things you can do for them. Think about it: If you push yourself to the point of burnout, how does that help others?

Start with three simple questions:

  1. Am I creating space in my schedule for strategic thinking, not just reacting?

  2. Do I have structure that allows me to actually connect with my team?

  3. What’s one small thing I can do to boost my energy today?

That last one matters more than you might think. Maybe it’s pausing to take four deep breaths between meetings. Maybe it’s eating lunch away from your desk for 15 minutes. Or taking a quick walk, even if it’s just around your building. (I know that outdoor walks don’t feel very appealing during this hot summer!) These small steps are not luxuries—they're necessities for sustainable leadership.

Next: Help Your Team Navigate the Storm

Leaders are always in the “invisible spotlight” Your people are watching you. They’re feeling the uncertainty, too. And they need to know you see them, understand them and empathize with them.

Burnout is rampant today, so you need to understand where your team members are on the burnout scale. Do they have the bandwidth to develop new skills right now? Or are they just trying to keep their heads above water? Understanding their reality will help you figure out what kind of support they actually need.

Remember, you don’t have to be the solution for everything. If someone needs to develop the leadership capabilities that are so critical right now—like emotional intelligence or change management—you have options beyond pouring your time into their development. You might connect them with a coach, find relevant training opportunities or pair them with a mentor within your organization. The key is recognizing that you aren’t on your own as you support your team and build their capabilities.

Sometimes the most helpful thing you can do is simply acknowledge how hard things are right now and then help people focus on what matters most. When everything feels urgent, help them identify their “Big 3”—the areas where they can make the biggest impact using their unique skills and talents.

Moving Forward Together

Navigating transformation isn’t a solo sport. Whether you’re dealing with AI integration, organizational changes or just the general uncertainty that seems to define our work lives these days, remember that taking care of yourself isn’t selfish—it’s actually a gift to your team.

I also want you to remember just how capable you are. Trust your ability to lead under any circumstances, one decision at a time. You’ve led through change before, even if things didn’t feel this intense. What best practices did you use then that could be useful now?

For additional support, don’t hesitate to reach out. All of our products and services at Newberry Solutions are tailored to our clients’ needs, especially during times of uncertainty and transition. 

That’s particularly true when it comes to New Lens®, our leadership development platform that helps professionals learn no matter how busy they are and helps leaders develop their teams even when their own schedules are packed. Whether through executive coaching, New Lens or other support, we’d love to explore how we can help you navigate this challenging time while building the leadership capabilities your organization needs.

We’re all learning as we go. The key is learning together.


Don’t wait for performance to drop before taking action. Discover how the New Lens® platform helps organizations support managers with bite-sized, actionable learning—built for today’s fast-paced, high-stress environments.

4 Questions for Team Leaders as 2023 Ends

As 2023 draws to a close, you might find yourself in a whirlwind of year-end tasks, deadlines and holiday preparations. In the middle of all that, you might not have had the chance to take a step back and assess the broader picture of how your team is faring. But as we approach the new year, it's crucial to set aside time to reflect. Taking a pause to evaluate the collective journey of your team over the past year can provide invaluable insights on the path you should take going forward. Use these questions to help you take the pulse of your team and identify what they might need from you.

Image by Alexa from Pixabay

What does your team’s stress level look like? As a leader, it’s crucial to recognize the symptoms of burnout on your team and to address them quickly. The effects of long-term stress (which we’ve all been experiencing!) can show up in different ways. For example, you may have noticed that your team members don’t seem as focused as they used to, or that communication feels strained. If your team members are showing signs of burnout, affirm your commitment to their well-being and look for ways to address the situation. Do you need to adjust workloads, deadlines, or the pace of work? Do team members need more support to navigate any changes or uncertainty? 

How can you help team members manage their energy? To address stress and burnout, you can also ensure that team members have the resources they need to maintain balance and sustain high performance. Leaders play a pivotal role in fostering a supportive environment that encourages overall well-being. Encourage healthy habits like regular breaks, setting boundaries between work and personal time, and actually using vacation days. And don’t forget to lead by example: If you work around the clock or don’t take breaks or vacations, your team members will assume that’s what you expect of them (no matter what you say).

How clear is your team on what success looks like? Since the beginning of 2023, a lot may have changed in your organization. Priorities and expectations have shifted; new challenges and opportunities have emerged. You may assume that your team knows what’s most important now. But, in times of rapid change, sometimes key messages about priorities get lost in the busyness of our day-to-day work. So, take some time with your team before year-end to talk about priorities going into 2024. Connect the dots for your team members about how their roles fit in and affect those priorities. Make sure each team member knows the top areas where they should focus to have the biggest impact on the business and empower them to focus on those “big three.”

Is there a need to upskill your team? If you have observed performance issues in your team in 2023, ask yourself whether they have the skills and training necessary to succeed. Over the past few years, so many organizations have gone through resignations, layoffs and restructuring, leaving their employees grappling with new roles or evolving responsibilities. Beyond that, if staffing is lean and workloads are heavy, your newer team members may have received little to no onboarding. But even your seasoned employees may need additional training if they’re taking on different types of projects. We’ve definitely seen these struggles and created the New Lens® app to address them while making it easy to fit development into busy schedules and tight budgets.

This week, I challenge you to identify one area to focus on with your team in 2024, and one or two initial steps you will take. This small investment of time will yield big payoffs in the coming year.

7 Thinking Traps That Undermine Leaders—And How to Escape Them

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When the pressure is high and the pace is relentless, your brain will try to work against you. Here’s what to watch for.

I was working with a senior leader recently. Talented, experienced, the kind of person her organization depends on. And she said something that stopped me cold:

“I just don’t think I’m cut out for this role.”

She’d had a rough quarter. A major initiative hadn’t landed the way she’d hoped. Two of her strongest people were being pulled toward other priorities. And she was navigating an executive team that seemed to be communicating less the more pressure mounted.

Anyone who’s been through a stretch like that knows the feeling: Is it me? Am I the problem?

She was not the problem. And she was cut out for her role. But in that moment, she had fallen into one of the most common thinking traps for leaders: letting a hard stretch become a judgment about her identity.

Thinking traps are patterns of distorted thinking that feel true in the moment but lead us away from clear judgment and effective action. They’re not new. Over the years, I’ve seen them surface constantly in my coaching work. But these days they’re feeling more common than ever. Right now, leaders are navigating unprecedented complexity, uncertainty and change. Artificial intelligence is reshaping industries faster than most organizations can adapt. Teams are distributed, attention is fractured, and the pace of change has made the job of leading more cognitively demanding than at any other point in my 17-plus years in this work.

Under that kind of pressure, even excellent leaders stop thinking clearly. Trying to protect them from threat, their brains start generating narratives that are unhelpful and just plain wrong.

Why Thinking Traps Hit Leaders Especially Hard Right Now

What makes us vulnerable to thinking traps? You know firsthand that when you’re physically depleted—running on too little sleep, skipping meals, neglecting exercise—your brain feels foggy. That fogginess isn’t just your perception. The exhausted brain shifts into a more reactive mode. The prefrontal cortex, which handles sound judgment, perspective-taking and long-range thinking, gets crowded out by the more threat-sensitive parts of the brain. We stop being strategic. We start being stressed. And the traps follow almost automatically.

The stressed leader reacts instead of responds. Catastrophizes instead of assesses. Assumes the worst about other people’s intentions. Swings between taking on all the blame and deflecting responsibility entirely. Makes decisions they wouldn’t make with a full night’s sleep and a clear head.

The stressed leader operates from urgency—constantly pulled toward what’s loudest and most immediate. The strategic leader protects time for what’s actually important, makes decisions from a position of clarity and builds shared ownership with their team instead of hoarding control or abandoning it.

Thinking traps keep leaders stuck in stress mode. Getting unstuck starts with learning to recognize them.

The 7 Thinking Traps

These seven traps are well-documented in research, and I see versions of all of them regularly in my executive coaching work. Take a moment now to read through them with honest curiosity: Which ones feel familiar? Where do you recognize yourself?

1. Personalizing: Taking the Blame for Things You Don’t Control

What it sounds like: My team is struggling because I haven’t figured out how to lead them through this level of change.

When you personalize, you accept full responsibility for outcomes that are actually the result of several factors—some of which have nothing to do with you.

This trap is especially damaging because it’s common among leaders who care deeply. When things go wrong, they turn inward immediately. They see a client departure—or a disengaged team member, or an initiative that didn’t land—as evidence of their failure.

For some leaders, personalizing might feel like a virtue because they think they’re holding themselves accountable. But that’s not what’s happening. Instead, claiming ownership of every variable prevents them from seeing the full picture of what went wrong and finding better solutions going forward.

The reframe:

When something goes wrong, get curious before you get self-critical. Ask yourself: “What evidence supports that this was because of me—and what doesn’t?” You can take genuine responsibility for your contribution without shouldering the weight of everything that was never yours to carry.

2. Externalizing: Handing Your Power to Forces Outside You

What it sounds like: The market shifted. The board kept changing the priorities. The leadership team is dysfunctional, not me.

Externalizing is the mirror image of personalizing, and it’s just as dangerous. It means placing responsibility for your outcomes entirely outside yourself, and in doing so, giving up what you actually control: your own choices and responses.

I’ve watched genuinely skilled leaders stall out because they were so focused on what was being done to them that they never stopped to ask what they could do in response. And I get it—leaders are dealing with a lot right now. AI disruption, competitive pressure, a complicated talent market. Those are real forces. But leaders who get stuck here stop learning, stop adapting and eventually stop leading. They become spectators in their own situation.

The reframe:

What evidence supports that this situation was because of others or external factors—and what doesn’t? Name honestly what is outside your control. Then turn your attention to your own role. You almost certainly have more influence than it feels like right now.

3. Magnifying and Minimizing: Turning Up the Bad, Turning Down the Good

What it sounds like: We lost that account—this whole quarter has been a disaster. Their positive feedback was just them being polite.

When you turn up the volume on the negatives and turn it down on the positives, you get a distorted sense of your performance and your situation.

We work with a lot of high performers, who are particularly vulnerable to this thinking trap. The same high standards that drive them to excellence can make it nearly impossible to let a success land. One difficult client interaction overshadows a dozen strong ones. A single critical comment in a performance review drowns out months of genuine praise.

You can’t deploy your strengths more deliberately if you can’t see them clearly. Overanalyzing your failures while treating your successes as flukes isn’t humility—it’s leading from incomplete data.

The reframe:

Before you analyze what went wrong, identify what went right. Not as a feel-good exercise, but as a data-collection exercise. What specifically worked, and why?

4. Overgeneralizing: Mistaking a Moment for a Trend

What it sounds like: Every time we try something new, it fails. We’ve never been able to retain strong people here.

Overgeneralizing means drawing broad conclusions from limited evidence—and then treating those conclusions as fixed facts about yourself, your team or your organization.

One difficult presentation becomes “I’m a poor presenter.” A failed initiative becomes “We’re not good at executing new ideas.” Once we get set on those conclusions, they close off the possibility of fresh solutions. If you’ve already decided something “never” works, you stop looking for new approaches.

The reframe:

Replace “always,” “never” and “every time” with “this time” or “in this situation.” One data point is information. It’s not a pattern. And it’s certainly not a verdict about who you are or what you’re capable of.

5. Mind Reading: Assuming the Worst Without Asking

What it sounds like: I haven’t heard from her—she must think my proposal is a bad idea. He was quiet in that meeting; I know he’s frustrated with me.

Mind reading means assuming you know what someone else is thinking—and almost always assuming the worst.

As pressure and stress increase, so does the pull of this trap. When people are busy, communication breaks down. Emails don’t get returned promptly. Leaders get left out of meetings. They feel “in the dark,” and they instinctively start looking for patterns that might explain what’s happening. The stressed mind rushes in with a story, and it’s almost always a negative one—more about our own fears and insecurities than the actual situation.

I’ve seen mind reading cost leaders critical relationships, because they pulled back from someone based on a conclusion that had no basis in fact. I’ve also seen it cost organizations real momentum, because a leader assumed a key stakeholder was skeptical without ever testing that assumption.

The reframe:

Make it a practice to ask rather than assume. “I noticed you were quiet in that meeting—what was on your mind?” takes 10 seconds and can save hours of mental energy spent on a story that may not be true.

6. Emotional Reasoning: Treating Feelings as Facts

What it sounds like: I feel overwhelmed, so this must be an impossible situation. I’m anxious about this, which must mean I’m not ready.

Emotional reasoning means treating your emotional state as evidence about external reality, when in fact it’s only evidence about your internal state.

Emotions are real and they matter. But they are not always accurate reporters about what is happening around you. A leader who feels overwhelmed isn’t necessarily in an unmanageable situation. They may be depleted—physically or emotionally—or working without the right support, or simply in a chapter that calls for a different approach.

I see emotional reasoning showing up frequently around AI right now. Leaders who feel behind on understanding how AI is changing their industry often conclude, based on that feeling alone, that they aren’t equipped to lead through change. That feeling is worth paying attention to: It might be telling you to learn more, to ask for help, to slow down. But it’s not proof that you’re in the wrong seat.

The reframe:

Separate the feeling from the conclusion. “I feel overwhelmed” is a signal that something needs to shift. But “this is impossible” is a claim that deserves evidence before you act on it. Feelings are data, not verdicts.

7. Catastrophizing: Jumping Straight to Disaster

What it sounds like: If we don’t nail this next presentation, we could lose everything we’ve built. If I don’t figure out this AI transition, I’m going to lose my job.

Catastrophizing means jumping from a difficult present moment to a worst-case future—and then responding to the imagined disaster as if it’s already happening. When the environment is uncertain, the brain tries to protect itself by reaching for worst-case scenarios: If I imagine the disaster, maybe I can prevent it. But a mind that’s busy managing an imagined catastrophe can’t think clearly about the actual situation in front of it.

This is the energy drain I see most often in my work with senior leaders. I recently worked with a leadership team navigating intense pressure from key stakeholders—the kind of environment where every quarterly review felt high-stakes. They were spending enormous energy on contingency planning for outcomes that were unlikely, while the real issue—a cadence of communication with the stakeholders that was creating more anxiety than it resolved—went unaddressed. They were managing the wrong fire.

The reframe:

Bring yourself back to right now. Not the 17th step, not the worst-case outcome. Just the next concrete action. What is the first thing you need to do? Focus there. You can’t solve a problem you haven’t arrived at yet.

The Practice: From Stressed Leader to Strategic Leader

Thinking traps are not a sign of weakness or inadequacy. They’re a sign of being human—and of being in a demanding role. Every leader I’ve worked with, at every level of every organization, has experienced some version of every trap on this list. I have too.

We can’t stop our brains from generating these patterns. But we can take back our power by learning to recognize them and developing the habits that help us find our way back to clear thinking.

If you recognize yourself in one or more of the traps on this list, take that as a signal—not that something is wrong with you, but that you need a reset. Start with the physical foundations of self-care. You might be tired of reminders to get more sleep, but it really can change so much. So can real meals and regular movement. When you’re running on empty, every trap hits harder and faster. Protect your energy the way you’d protect any other strategic resource.

Then build the noticing habit. This week, pick one trap from the list—the one that seems to always snare you. Then, just once, catch yourself when you’ve fallen in. You don’t have to fix it immediately. Just notice it. Name it. And then ask yourself what you would say to a trusted colleague who was thinking this way.

You probably wouldn’t tell them the one bad quarter defined their career. You probably wouldn’t tell them that a silent inbox meant a lost relationship. Or that the worst-case outcome was inevitable.

You’d help them see the fuller picture. You’d remind them what they’re good at. You’d tell them the truth with kindness.

Give yourself the same clarity and compassion you’d give someone you respect.

Ready to Go Deeper?

When leaders are stuck in stress mode, the cost shows up in retention, decision-making and the performance of entire teams. For more than 17 years, we’ve helped leaders and organizations across industries build the skills to lead strategically through complexity and change. If you’re seeing these patterns in yourself or your leadership team, let’s talk. Reach out at neena@newberrysolutions.com, learn more about coaching and other offerings or explore New Lens®, our award-winning leadership development platform, at www.newlensleadership.com.


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